Frequently Asked Questions

Telehealth allows you to receive medical care remotely via video consultation. You'll meet with your provider using your smartphone, tablet, or computer. It's secure, convenient, and provides the same quality of care as an in-person visit for many conditions.

Our services are available to adults (18+) who are residents of Alabama. You must have a valid Alabama address to receive care and prescriptions from our practice.

We are a cash-pay practice and do not bill insurance directly. However, you can use HSA/FSA funds for our services, and we provide detailed receipts you can submit to your insurance for potential reimbursement. Many patients find our pricing competitive with or lower than traditional copays.

We accept all major credit and debit cards, HSA/FSA cards, and can arrange payment plans for qualifying patients. Payment is collected at the time of service.

You can schedule online through our booking system 24/7. Simply click "Book Appointment" on any page, select your service type, choose a time that works for you, and complete the intake forms. You'll receive a confirmation email with instructions for your visit.

Complete your health history forms before your appointment. Have a list of current medications ready, as well as any recent lab results if available. Find a quiet, well-lit space with good internet connection for your video visit.

Yes, you can reschedule or cancel through the patient portal or by contacting us. We appreciate at least 24 hours notice when possible. Late cancellations or no-shows may be subject to a fee.

We prescribe GLP-1 receptor agonists including semaglutide (the active ingredient in Wegovy/Ozempic) and tirzepatide (the active ingredient in Mounjaro/Zepbound). These are provided through licensed compounding pharmacies as cost-effective alternatives to brand-name medications.

Generally, candidates have a BMI of 30+ or BMI of 27+ with weight-related health conditions (like high blood pressure or diabetes). Your provider will evaluate your complete health history to determine if medication is appropriate for you.

Costs vary based on your treatment plan and medication dosage. We'll provide transparent pricing during your consultation. There are no hidden fees, and we offer payment plans for those who qualify.

Bioidentical hormones are chemically identical to the hormones your body naturally produces. They're derived from plant sources and customized to your individual needs based on lab testing. Many patients find they experience fewer side effects compared to synthetic alternatives.

Common signs include fatigue, weight gain, low libido, mood changes, hot flashes, brain fog, and sleep problems. We use comprehensive lab testing to evaluate your hormone levels and determine if optimization would benefit you.

When properly monitored, hormone therapy is safe for most patients. We conduct thorough health evaluations, regular lab monitoring, and ongoing follow-ups to ensure safety. Your provider will discuss any specific risks based on your health history.

We partner with licensed 503A compounding pharmacies that are registered with state boards of pharmacy and the FDA. These pharmacies operate under strict federal regulations to ensure medication quality and safety.

We send lab orders to LabCorp, which has thousands of locations nationwide. You can visit any LabCorp location at your convenience—most tests don't require an appointment. Find locations at labcorp.com.

Most medications ship within 1-2 business days and arrive within 3-5 business days via standard shipping. Expedited shipping is available for an additional fee. All packages are shipped in discreet packaging.